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Retail: Real Issues

Retail: Real Issues

It’s a changing world, and the pace of change is continuously accelerating. The way people do business, and the ways in which they buy and sell, have changed. Ignoring these developments could be a costly mistake. And the world of retail presents a classic example of...
What are you going to do when Amazon runs wild on you

What are you going to do when Amazon runs wild on you

I don’t want to come across as an Amazon fanboy but I have covered them a few times (here, here, here, here, here – actually there here’s the whole list), and this week is no different.   Over the past few months I have been talking to a few Retailers about...

The McMasters of Bundling

A bit of a family tradition at the end of the holidays is I allow the girls to choose an activity topped off with a meal at a restaurant of their choice. This is how this week played out: Me: Right girls, what do you want to do today – your choice: pools, beach, bike...

But my customers are cheapskates

Customer facing roles are among the hardest in the game. Known as the front line, these are  key positions, with the power to make or break your business – so it’s no wonder organisations invest big money to get the customer facing message and delivery spot on....

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